COVID-19 UPDATES

15/09/2020

Due to the Victorian Government COVID-19 restrictions, we are able to take tour bookings from regional Victorians from the 17 th September 2020 but we are unable to take tour bookings from Metro Melbournians until after October 26th, 2020. This date all depends on the restrictions applied by the Victorian Government. We will take future bookings, but please contact us, and we can assist you where possible.

With our tours we do require all customers to follow the Government health guidelines and please do not participate in any public activities if you are experiencing any cold or flu like symptoms. If you are unsure of what may be a symptom of COVID-19, you can self-assess using the Department of Health and Human Services (DHHS) online tool by clicking here.

COVID-19 FAQ's

Q.1: Are we currently operating?

A: We are able to take tour bookings from regional Victorians only at this stage. We envisage opening up again for tours and taking bookings from October 26th, 2020 for Metro Melbournians. However this depends on the Victorian and Federal Government restrictions.

Q.2: What is Phillip Island Wine Tours doing to keep the customers and staff safe?

A: - Our Toyota Hiac Bus and SUV are completely cleaned and sanitised after each tour.

     - Each customer is provided with hand sanitiser disinfectant wipes and masks and gloves are available if required. 

     - Each customer is to provide their name and contact details at the start of the tour, before boarding the vehicle. This helps with               contact tracing should it be required.

Q.3: How many customers can we have in one tour?

A: To assist with social distancing with the driver and customers, the front seat will not be available and will not be used. All customers are to be seated in the rear of the vehicles.  

Toyota Hiace Bus - instead of 11 seats there will only be available 6 seats in the rear and with the SUV, 3 seats will be reduced to 2 seats in the rear. 

We are only operating with pre booked small groups only and not taking any public tours, to help minimise the spread of transmission to unknown parties.

Q.4: What is open on Phillip Island?

A: As from September 17th, 2020,  regional Victoria will progress to the Third Step of the Government's reopening roadmap. 

The four reasons to leave your house will no longer apply.

Businesses in regional Victoria will be open.

That means restaurants and cafes are open for seating outside, limited numbers inside, takeaway and deliveries.

Face coverings will continue to be compulsory – ensuring that if we do have to be out, it’s in the safest way possible.

Q.5: What happens to your payment if you need to cancel due to the COVID-19 restrictions

A: We are being very flexible in these challenging and difficult times. From the 17th September 2020 normal terms and conditions for booking a tour will apply for regional Victorians. Up until October 26, 2020 any enquiries or bookings made for tours from Metro Melbournains will not be charged any deposit. Until all restrictions are off , communication will be made to update the customer when tours will be available.

As soon as the restrictions are lifted and tours are able to be conducted, then a 50% deposit is required, and the normal payments are required. Please read the terms & conditions

Phillip Island Wine Tours

OUR DETAILS

8 Wencliff Court, Newhaven, Vic. 3925

M: +61 408 034 080

E: wine@phillipislandwinetours.com.au

E: tour@diannesventuretours.com.au

ABN: 62 568 144 579

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